INTRODUCTION
These Terms and Conditions (“Terms”) govern the Flex Loans product (“Facility”) offered by Credit Direct Finance Company Limited (“Credit Direct”, “Lender”, “We”, “Us” or “Our”), a finance company duly licensed and regulated by the Central Bank of Nigeria (“CBN”). The Facility is made available via the Credit Direct mobile application (“App”) to eligible customers who have completed the requisite onboarding process.By applying for or accepting the Facility, the Customer irrevocably agrees to be bound by these Terms.
These Terms and Conditions (“Terms”) govern the Flex Loans product (“Facility”) offered by Credit Direct Finance Company Limited (“Credit Direct”, “Lender”, “We”, “Us” or “Our”), a finance company duly licensed and regulated by the Central Bank of Nigeria (“CBN”). The Facility is made available via the Credit Direct mobile application (“App”) to eligible customers who have completed the requisite onboarding process.By applying for or accepting the Facility, the Customer irrevocably agrees to be bound by these Terms.
IT IS IMPORTANT THAT YOU READ, UNDERSTAND AND ACCEPT THESE TERMS BEFORE PROCEEDING WITH YOUR APPLICATION FOR A LOAN FACILITY ON THIS APP. THIS DOCUMENT GOVERNS YOUR RELATIONSHIP WITH CREDIT DIRECT AS IT PERTAINS TO THE FACILITY AND SHALL BE INCORPORATED AND READ JOINTLY WITH YOUR LOAN AGREEMENT FORM. THE TERMS CONTAINED HEREIN SHALL BE LEGALLY BINDING FROM THE DATE OF YOUR ACCEPTANCE THEREOF AND WILL BE VALID AS THOUGH YOU FILLED OUT AND SIGNED A PAPER APPLICATION.
ACCEPTANCE OF TERMS
By tapping "I Accept" or completing your Flex Loan application via the App, you explicitly acknowledge that:
By tapping "I Accept" or completing your Flex Loan application via the App, you explicitly acknowledge that:
- You have read, understood, and agree to be legally bound by these Terms in their entirety.
- You meet all eligibility criteria outlined in this Terms.
- You authorize Credit Direct to conduct credit assessments and verify your employment and income.
- You are solely responsible for securing your Account credentials. Credit Direct will not be liable for unauthorized Wallet access, lost or stolen devices, or unauthorized transactions.
- It is therefore understood and agreed that You accept all terms, conditions, risks, and consequences outlined herein.
NON-ACCEPTANCE OF TERMS
If you do not agree to these Terms, you must immediately discontinue use of the Flex Loan product. Continued access or use constitutes acceptance of these Terms.
If you do not agree to these Terms, you must immediately discontinue use of the Flex Loan product. Continued access or use constitutes acceptance of these Terms.
VERSION CONTROL
We may make changes to this Terms from time to time and when we do, we may notify you through your registered email address on the Platform of the revisions made to this Terms. However, you understand that this may not always be practicable and when that occurs, you agree to waive your right to notification. It is your responsibility to review this Terms frequently and to stay informed of all changes which may be made to it. By using the Flex Loan product after revision has been made to this Terms, you consent to be bound by the changes we made.
We may make changes to this Terms from time to time and when we do, we may notify you through your registered email address on the Platform of the revisions made to this Terms. However, you understand that this may not always be practicable and when that occurs, you agree to waive your right to notification. It is your responsibility to review this Terms frequently and to stay informed of all changes which may be made to it. By using the Flex Loan product after revision has been made to this Terms, you consent to be bound by the changes we made.
1. DEFINITIONS
In these Terms, unless the context otherwise requires:
In these Terms, unless the context otherwise requires:
- “App” means the mobile application provided by Credit Direct through which Users may access financial and related services, including all updates, modifications, and enhancements thereto.
- “Business Day” means a day other than a Saturday, Sunday or public holiday in Nigeria.
- “CBN” means the Central Bank of Nigeria.
- “Credit Bureau” means a credit bureau licensed in Nigeria.
- “Credit Direct Wallet” or “Wallet” means the digital in-App wallet used for inflow and outflow of funds, including but not limited to disbursement and repayments of the Facility.
- “Customer” means any individual who accesses or is availed the Facility under these Terms.
- “Deduction at Source” means automatic salary deduction authorized through the Customer’s employer's recognised payroll system.
- “Default” means any failure to meet repayment obligations as defined in Clause 9.
- “Direct Debit Mandate” means an electronic mandate granted to Us (or Our payment partners) to debit the Customer’s Wallet and/or nominated payment method.
- “Facility” means the Flex Loan granted under these Terms.
- “Flex Loan” means the short-term digital loan made available to you under these Terms.
- “KYC” means our Know-Your-Customer verification and customer classification as defined by Credit Direct's verification protocols.
- “Fees” means any charges, costs, or expenses applicable to the access to or utilisation of the Facility, whether set by Credit Direct or required under applicable laws, regulations, or directives issued by relevant regulatory authorities in Nigeria.
- “Personal Data” means any information relating to an identified or identifiable entity (individual or company), processed by Credit Direct in accordance with the Nigeria Data Protection Act (NDPA) 2023 and any other applicable data-protection laws and regulations.
- “Privacy Policy” means Credit Direct’s policy governing the collection, use, storage, and disclosure of Personal Data, as published on the App or on any other platform designated by Credit Direct, and as may be amended from time to time.
- “Repayment Date” means the scheduled date for repayment as specified in the repayment schedule.
- “Tenor” means the repayment period for the Facility, expressed in months.
- “User”, “You” or “Your” means any individual who downloads, accesses, or uses the App or any of the services provided therein.
- “User Account” means the unique profile created and maintained by You within the App for purposes of accessing and utilising a Facility.
2. ELIGIBILITY AND KYC COMPLIANCE
2.1 Access to the Facility is restricted to individuals who have successfully completed onboarding on the Application. Hence, you hereby represent and warrant that you are 21 years of age or older, of sound mind and sufficiently literate to understand these Terms.
2.2 During onboarding on the App, the Customer shall have provided valid identification and KYC documentation in compliance with applicable laws and regulatory requirements, which were duly validated and authenticated prior to the creation of your User Account. Hence, you hereby consent that the aforestated information shall be deemed to constitute valid and requisite KYC information for the purpose of this Terms.
2.3 You must maintain updated contact information and notify us immediately of any changes to email address, phone number, or employment status.
2.4 We reserve the right to conduct independent verification of employment, income, identity, and credit status through third-party sources, including employers, credit bureaus, and government agencies.
2.1 Access to the Facility is restricted to individuals who have successfully completed onboarding on the Application. Hence, you hereby represent and warrant that you are 21 years of age or older, of sound mind and sufficiently literate to understand these Terms.
2.2 During onboarding on the App, the Customer shall have provided valid identification and KYC documentation in compliance with applicable laws and regulatory requirements, which were duly validated and authenticated prior to the creation of your User Account. Hence, you hereby consent that the aforestated information shall be deemed to constitute valid and requisite KYC information for the purpose of this Terms.
2.3 You must maintain updated contact information and notify us immediately of any changes to email address, phone number, or employment status.
2.4 We reserve the right to conduct independent verification of employment, income, identity, and credit status through third-party sources, including employers, credit bureaus, and government agencies.
3. LOAN AMOUNT, TENOR, AND INTEREST RATE
3.1 The Facility shall be granted subject to Credit Direct’s internal credit assessment policies.
3.2 The Facility amount shall range from ₦10,000 to ₦500,000, determined at Credit Direct's sole discretion based on the User’s eligibility, income verification, debt-to-income constraints, and risk assessment.
3.3 The Tenor shall be a maximum of six (6) months, provided that the User does not have an existing and active loan facility. Tenor may be shorter than six (6) months if the User has an active loan running that has less than 6 months validity.
3.4 Interest rate shall be as advised to the Customer on their Loan Agreement Form, calculated daily as simple interest on the full principal amount for the entire tenor. Interest is charged upfront and is non-refundable, including in the event of early repayment.
3.5 Credit Direct reserves the right to vary pricing in accordance with applicable regulations and internal risk considerations, subject to prior notification to the Customer where required.
3.1 The Facility shall be granted subject to Credit Direct’s internal credit assessment policies.
3.2 The Facility amount shall range from ₦10,000 to ₦500,000, determined at Credit Direct's sole discretion based on the User’s eligibility, income verification, debt-to-income constraints, and risk assessment.
3.3 The Tenor shall be a maximum of six (6) months, provided that the User does not have an existing and active loan facility. Tenor may be shorter than six (6) months if the User has an active loan running that has less than 6 months validity.
3.4 Interest rate shall be as advised to the Customer on their Loan Agreement Form, calculated daily as simple interest on the full principal amount for the entire tenor. Interest is charged upfront and is non-refundable, including in the event of early repayment.
3.5 Credit Direct reserves the right to vary pricing in accordance with applicable regulations and internal risk considerations, subject to prior notification to the Customer where required.
4. DISBURSEMENT AND FUNDS MANAGEMENT
4.1 Upon final approval, the approved Flex Loan funds will be disbursed directly to your Wallet within the timeframe specified, provided that Credit Direct reserves the right to decline any application or proceed with disbursal of funds without obligation to provide reasons
4.2 The funds under this Facility shall not be disbursed into external bank accounts.
4.3 You may use Flex Loan funds for any personal purpose. We do not restrict or monitor the use of disbursed funds beyond regulatory anti-money laundering compliance and related obligations.
4.1 Upon final approval, the approved Flex Loan funds will be disbursed directly to your Wallet within the timeframe specified, provided that Credit Direct reserves the right to decline any application or proceed with disbursal of funds without obligation to provide reasons
4.2 The funds under this Facility shall not be disbursed into external bank accounts.
4.3 You may use Flex Loan funds for any personal purpose. We do not restrict or monitor the use of disbursed funds beyond regulatory anti-money laundering compliance and related obligations.
5. FEES AND CHARGES
5.1 The following fees shall apply:
5.1 The following fees shall apply:
- Platform Fee: 1% of the Facility amount
- Management Fee: 1% of the Facility amount
5.2 Credit Direct reserves the right to deduct applicable fees upfront or structure such fees within the repayment schedule.
5.3 All fees shall be disclosed to the Customer prior to acceptance of the Facility.
5.3 All fees shall be disclosed to the Customer prior to acceptance of the Facility.
6. REPAYMENT OBLIGATIONS
6.1 The Facility shall be repayable in monthly instalments over the approved Tenor.
6.2 The Customer's repayment schedule shall be generated automatically upon approval and displayed on the App. The schedule shall specify the exact due date, amount due, and remaining balance for each repayment period..
6.3 Repayments shall be effected via automatic deductions from the Customer’s Wallet on the App. The primary repayment method shall be automatic direct debit from the Customer's Credit Direct Wallet on the due date specified in the repayment schedule. By accepting this Terms, you hereby authorise Credit Direct to execute automatic wallet debits for each scheduled payment without requiring further authorization for each transaction.
6.4 The Customer is solely responsible for maintaining sufficient wallet balance to cover scheduled repayments. Payment failure due to insufficient wallet funds constitutes a missed payment and shall trigger default procedures outlined in Clause 10.1 below.
6.5 Customer may repay the entire outstanding Facility balance at any time through the App or any other approved repayment method. Early repayment is permitted without any prepayment penalty; however, any interest already accrued on the loan is non-refundable, and no interest rebate or discount will apply as a result of early repayment.
6.1 The Facility shall be repayable in monthly instalments over the approved Tenor.
6.2 The Customer's repayment schedule shall be generated automatically upon approval and displayed on the App. The schedule shall specify the exact due date, amount due, and remaining balance for each repayment period..
6.3 Repayments shall be effected via automatic deductions from the Customer’s Wallet on the App. The primary repayment method shall be automatic direct debit from the Customer's Credit Direct Wallet on the due date specified in the repayment schedule. By accepting this Terms, you hereby authorise Credit Direct to execute automatic wallet debits for each scheduled payment without requiring further authorization for each transaction.
6.4 The Customer is solely responsible for maintaining sufficient wallet balance to cover scheduled repayments. Payment failure due to insufficient wallet funds constitutes a missed payment and shall trigger default procedures outlined in Clause 10.1 below.
6.5 Customer may repay the entire outstanding Facility balance at any time through the App or any other approved repayment method. Early repayment is permitted without any prepayment penalty; however, any interest already accrued on the loan is non-refundable, and no interest rebate or discount will apply as a result of early repayment.
7. DIRECT DEBIT MANDATE AND AUTHORIZATION
7.1 You will be required to execute a Direct Debit Mandate with your bank through our recognised third-party payment partners (including but not limited to NIBSS and Remita) authorising the automatic deduction and remittance of all due repayments on the Facility.
7.2 By completing the Direct Debit Mandate, you authorise Credit Direct to initiate and receive the applicable deductions from your bank account for the purpose of fulfilling your repayment obligations. This mandate shall remain valid and enforceable for the entire duration of the Facility.
7.1 You will be required to execute a Direct Debit Mandate with your bank through our recognised third-party payment partners (including but not limited to NIBSS and Remita) authorising the automatic deduction and remittance of all due repayments on the Facility.
7.2 By completing the Direct Debit Mandate, you authorise Credit Direct to initiate and receive the applicable deductions from your bank account for the purpose of fulfilling your repayment obligations. This mandate shall remain valid and enforceable for the entire duration of the Facility.
8. CONCURRENT FACILITIES
8.1 Subject to clause 10.1.2 below, where a Customer maintains an existing loan obligation with Credit Direct across its loan products other than the Flex Loan, the Facility shall operate concurrently but independently.
8.2 Notwithstanding the foregoing, you acknowledge and agree that any concurrent Facilities held by you may be consolidated or merged solely for the purpose of enabling us to present your total loan balance for information and settlement purposes, whether to you or to authorised third parties.
8.3 The Customer shall remain liable for all obligations across all facilities without set-off unless otherwise determined by Credit Direct.
8.1 Subject to clause 10.1.2 below, where a Customer maintains an existing loan obligation with Credit Direct across its loan products other than the Flex Loan, the Facility shall operate concurrently but independently.
8.2 Notwithstanding the foregoing, you acknowledge and agree that any concurrent Facilities held by you may be consolidated or merged solely for the purpose of enabling us to present your total loan balance for information and settlement purposes, whether to you or to authorised third parties.
8.3 The Customer shall remain liable for all obligations across all facilities without set-off unless otherwise determined by Credit Direct.
9. EVENTS OF DEFAULT
9.1 An Event of Default shall occur where:
9.1 An Event of Default shall occur where:
- The Customer fails to make payment on the Repayment Date;
- Any representation made by the Customer is found to be false or misleading;
- The Customer breaches any provision of these Terms.
9.2 Default shall be deemed to occur immediately upon the lapse of the Repayment Date without payment.
10. REMEDIES UPON DEFAULT
10.1 Upon the occurrence of an Event of Default, Credit Direct shall be entitled, without prejudice to any other rights, to:
10.1.1 Demand immediate repayment of all outstanding obligations.
10.1.2 For Customers with existing loan arrangements as described under Clause 7 above:
10.1 Upon the occurrence of an Event of Default, Credit Direct shall be entitled, without prejudice to any other rights, to:
10.1.1 Demand immediate repayment of all outstanding obligations.
10.1.2 For Customers with existing loan arrangements as described under Clause 7 above:
- Your Flex Loan shall immediately be consolidated with your existing loan obligations; and
- Your repayments (Flex Loan and existing loan) shall be merged and we shall initiate deductions at source from your gross salary.
10.1.3 Report the Customer’s default status to licensed credit bureaus;
10.1.4 Appoint third-party recovery agents and activate external procedures for recovery, including legal proceedings;
10.1.5 Exercise any other rights permissible under applicable law.
10.2 In addition to the above, the Customer will become ineligible for any subsequent or repeat Flex Loans until the default has been fully resolved and all outstanding balances have been cleared.
10.1.4 Appoint third-party recovery agents and activate external procedures for recovery, including legal proceedings;
10.1.5 Exercise any other rights permissible under applicable law.
10.2 In addition to the above, the Customer will become ineligible for any subsequent or repeat Flex Loans until the default has been fully resolved and all outstanding balances have been cleared.
11. RESTRUCTURING
Credit Direct may, at its sole discretion, approve a restructuring of the Facility provided that any notification to the Customer in this regard shall be deemed as sufficient and adequate notice of the restricting and accepted by the Customer.
Credit Direct may, at its sole discretion, approve a restructuring of the Facility provided that any notification to the Customer in this regard shall be deemed as sufficient and adequate notice of the restricting and accepted by the Customer.
12. GLOBAL STANDING INSTRUCTION (GSI) MANDATE
12.1 In the event that you fail to repay the Facility as agreed, Credit Direct shall have the right to report the delinquent loan to the CBN through the Credit Risk Management System (CRMS) or by any other means, and request the CBN to exercise its regulatory power to direct all banks and other financial institutions under its regulatory purview to set-off such indebtedness from any money standing to your credit in any bank account and from any financial assets they may be holding for your benefit. You also covenant and warrant that Credit Direct shall have power to activate a global standing instruction (GSI) to set-off your indebtedness from all such monies and funds standing to your credit/benefit in any and all such accounts or from any other financial assets belonging to you and in the custody of any such bank. Accordingly, you agree that you hereby waive any right of confidentiality whether arising under common law or statute or in any other manner whatsoever and irrevocably agree that you shall not argue to the contrary before any court of law, tribunal administrative authority or any other body acting in any judicial or quasi-judicial capacity.
12.2 This authorization shall remain valid until all obligations under the Facility have been fully discharged.
12.1 In the event that you fail to repay the Facility as agreed, Credit Direct shall have the right to report the delinquent loan to the CBN through the Credit Risk Management System (CRMS) or by any other means, and request the CBN to exercise its regulatory power to direct all banks and other financial institutions under its regulatory purview to set-off such indebtedness from any money standing to your credit in any bank account and from any financial assets they may be holding for your benefit. You also covenant and warrant that Credit Direct shall have power to activate a global standing instruction (GSI) to set-off your indebtedness from all such monies and funds standing to your credit/benefit in any and all such accounts or from any other financial assets belonging to you and in the custody of any such bank. Accordingly, you agree that you hereby waive any right of confidentiality whether arising under common law or statute or in any other manner whatsoever and irrevocably agree that you shall not argue to the contrary before any court of law, tribunal administrative authority or any other body acting in any judicial or quasi-judicial capacity.
12.2 This authorization shall remain valid until all obligations under the Facility have been fully discharged.
13. LIMITATION OF LIABILITY
13.1 The Flex Loan product is provided on an 'as-is' basis without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted or subject to temporary downtimes. Temporary service interruptions due to maintenance, updates, or third-party failures are not considered breaches of these Terms.
13.2 We shall not be liable for indirect, incidental, special, or consequential damages (including lost profits, lost data, or business interruption) arising from Borrower's use of or inability to use the Flex Loan or any related services.
13.3 Credit Direct is not responsible for delays, failures, or errors in service delivery by third parties, including employers' payroll systems, government deduction platforms, payment processors, or collection agencies. Borrowers assume all risks associated with these third-party services.
13.4 Credit Direct shall not be liable for any indirect, incidental, or consequential damages arising from the use of the App or utilisation, delayed or non-utilisation the Facility.
13.5 Please be advised that you are not required to make any cash payments, bank deposits or transfers to our staff, any individual or entity claiming to be acting for or through us. We will not assume any responsibility for such monies paid to a staff, individual or entity outside of Credit Direct’s designated bank account number.
13.1 The Flex Loan product is provided on an 'as-is' basis without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted or subject to temporary downtimes. Temporary service interruptions due to maintenance, updates, or third-party failures are not considered breaches of these Terms.
13.2 We shall not be liable for indirect, incidental, special, or consequential damages (including lost profits, lost data, or business interruption) arising from Borrower's use of or inability to use the Flex Loan or any related services.
13.3 Credit Direct is not responsible for delays, failures, or errors in service delivery by third parties, including employers' payroll systems, government deduction platforms, payment processors, or collection agencies. Borrowers assume all risks associated with these third-party services.
13.4 Credit Direct shall not be liable for any indirect, incidental, or consequential damages arising from the use of the App or utilisation, delayed or non-utilisation the Facility.
13.5 Please be advised that you are not required to make any cash payments, bank deposits or transfers to our staff, any individual or entity claiming to be acting for or through us. We will not assume any responsibility for such monies paid to a staff, individual or entity outside of Credit Direct’s designated bank account number.
14. DATA PRIVACY AND PROTECTION
14.1 By accepting these Terms, the Borrower consents to Credit Direct collecting, processing, storing, and using the Borrower’s personal data, financial information, employment details, and identity documentation for the purposes of processing loan applications and conducting credit assessments, managing repayments and collections, complying with regulatory and anti-money laundering (AML) requirements, preventing fraud and managing risk, reporting to credit bureaus, and communicating with the Borrower regarding marketing, service updates, and product improvements.
14.2 Your data may be shared with Credit Direct's affiliates, service providers, employers, credit bureaus, government agencies, and third-party collection agencies as necessary for loan management and legal compliance.
14.3 You may request access to their personal data, corrections, or deletion by contacting CDLdataprotection@fcmb.com, subject to legal retention requirements.
14.1 By accepting these Terms, the Borrower consents to Credit Direct collecting, processing, storing, and using the Borrower’s personal data, financial information, employment details, and identity documentation for the purposes of processing loan applications and conducting credit assessments, managing repayments and collections, complying with regulatory and anti-money laundering (AML) requirements, preventing fraud and managing risk, reporting to credit bureaus, and communicating with the Borrower regarding marketing, service updates, and product improvements.
14.2 Your data may be shared with Credit Direct's affiliates, service providers, employers, credit bureaus, government agencies, and third-party collection agencies as necessary for loan management and legal compliance.
14.3 You may request access to their personal data, corrections, or deletion by contacting CDLdataprotection@fcmb.com, subject to legal retention requirements.
15. COMPLAINTS AND DISPUTE RESOLUTION
15.1 You may file complaints regarding service quality, billing disputes, or alleged breaches of these Terms via:
15.1 You may file complaints regarding service quality, billing disputes, or alleged breaches of these Terms via:
- In-app support feature in the CDFCL mobile application;
- Email: support@creditdirect.ng with subject line "COMPLAINT: [Brief Description]"
15.2 Formal dispute resolution shall be referred to the Lagos Multi-Door Courthouse (LMDC) for Mediation in accordance with and subject to the Lagos Multi-Door Court House Model Procedure Rules, 2007.
16. ACCEPTABLE USE
16.1 You undertake and agree to use the Flex Loan product, the App, and any related services solely for lawful purposes and in accordance with these Terms. You shall not misuse the service in any manner that may harm Credit Direct, other Users, or the integrity of the Credit Direct mobile pp platform. Without limitation, the Customer agrees that they shall not:
16.1.1 Use the Flex Loan or any funds obtained through it for illegal, fraudulent, or unlawful activities, including money laundering, terrorism financing, or other prohibited transactions.
16.1.2 Attempt to circumvent, manipulate, or interfere with the loan eligibility, credit assessment, repayment systems, or security features of the App;
16.1.3 Attempt to gain unauthorized access to the Credit Direct systems, accounts, databases, or networks.
16.1.4 Introduce or transmit viruses, malware, harmful code, or any technology intended to disrupt or damage the platform; and/or
16.1.5 Use another person’s identity, credentials, or financial information without proper authorization.
16.2 Credit Direct reserves the right to monitor usage of the platform and investigate any suspected violations of this clause. Where a violation is detected or reasonably suspected, Credit Direct may suspend or terminate the Customer’s access to the Flex Loan product or the App, cancel pending transactions, and take any other action permitted under these Terms or applicable law.
16.1 You undertake and agree to use the Flex Loan product, the App, and any related services solely for lawful purposes and in accordance with these Terms. You shall not misuse the service in any manner that may harm Credit Direct, other Users, or the integrity of the Credit Direct mobile pp platform. Without limitation, the Customer agrees that they shall not:
16.1.1 Use the Flex Loan or any funds obtained through it for illegal, fraudulent, or unlawful activities, including money laundering, terrorism financing, or other prohibited transactions.
16.1.2 Attempt to circumvent, manipulate, or interfere with the loan eligibility, credit assessment, repayment systems, or security features of the App;
16.1.3 Attempt to gain unauthorized access to the Credit Direct systems, accounts, databases, or networks.
16.1.4 Introduce or transmit viruses, malware, harmful code, or any technology intended to disrupt or damage the platform; and/or
16.1.5 Use another person’s identity, credentials, or financial information without proper authorization.
16.2 Credit Direct reserves the right to monitor usage of the platform and investigate any suspected violations of this clause. Where a violation is detected or reasonably suspected, Credit Direct may suspend or terminate the Customer’s access to the Flex Loan product or the App, cancel pending transactions, and take any other action permitted under these Terms or applicable law.
17. ASSIGNMENT, WAIVER, AND SEVERABILITY
17.1 You shall not transfer your rights or obligations under these Terms. We reserve the right to assign or sell the Flex Loan debt to third-party investors, service providers, or collection agencies without Customer consent.
17.2 Credit Direct's failure to enforce any right or provision shall not constitute a waiver of that right or provision in other instances or circumstances.
17.3 If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.1 You shall not transfer your rights or obligations under these Terms. We reserve the right to assign or sell the Flex Loan debt to third-party investors, service providers, or collection agencies without Customer consent.
17.2 Credit Direct's failure to enforce any right or provision shall not constitute a waiver of that right or provision in other instances or circumstances.
17.3 If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. CONTACT INFORMATION
For inquiries, complaints, or further clarification, you may contact:
For inquiries, complaints, or further clarification, you may contact:
- Email: support@creditdirect.ng
- In-app support: Available 24/7 via the Credit Direct mobile app platform.
19. GOVERNING LAW AND JURISDICTION
Governing Law and JurisdictionThese Terms and Conditions shall be governed by and construed in accordance with the substantive laws of the Federal Republic of Nigeria, without regard to its conflict of law principles or principles of statutory interpretation.
Governing Law and JurisdictionThese Terms and Conditions shall be governed by and construed in accordance with the substantive laws of the Federal Republic of Nigeria, without regard to its conflict of law principles or principles of statutory interpretation.
20. ENTIRE AGREEMENT
These terms, together with any loan approval document and our privacy notice, constitute the entire agreement between the Customer and Credit Direct and supersede all prior negotiations, understandings, and agreements.
These terms, together with any loan approval document and our privacy notice, constitute the entire agreement between the Customer and Credit Direct and supersede all prior negotiations, understandings, and agreements.
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