Credit Direct Finance Company Account Closure Policy

At Credit Direct Finance Company, we are committed to ensuring a seamless and secure process for customers wishing to close their accounts. Below is a comprehensive outline of our account closure policy:

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1. Initiating Account Closure:

· Contact Us Directly: To begin the account closure process, please reach out to our customer service team via email at contact@creditdirect,ng or by calling our support line at 0700 0000 000.

· Provide Necessary Information: Ensure you have your account details, including your full name, account number, registered email address, phone number, and any other identifying information ready to verify your identity.

2. Processing the Closure:

· Identity Verification: Our customer service representative will verify your identity using the information provided. During the verification process, we reserve the right to freeze your account and all or part of the funds in it.

· Security Measures: To prevent unauthorized access, we may request additional information or documentation as part of our Know Your Customer (KYC) procedures.

3. Account Status Assessment:

· Completion of Pending Transactions: Any pending transactions will be completed before the account is closed.

· Fund Transfer: Once verification is complete and pending transactions are settled, the remaining balance in your account will be transferred to your designated bank account within 7 business days. Please ensure that your bank account details are up-to-date to facilitate a smooth transfer.

· Fees and Charges: Be aware of any applicable fees or charges associated with account closure. Our customer service team will provide detailed information regarding any such fees during the closure process.

4. Risk Review:

· Fraud Prevention: We reserve the right to review your account activity for any suspicious or fraudulent transactions. Accounts identified with irregular activities may be subject to further investigation before closure.

· Regulatory Compliance: In compliance with financial regulations, we may need to report certain account activities to relevant authorities, which could affect the closure timeline.

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5. Data Retention and Deletion:

· In compliance with legal and regulatory requirements, certain personal and transaction data may be retained for a specified period even after account closure.

· If you wish to have your personal data deleted from our records, please submit a request to contact@creditdirect.ng. We will process your request in accordance with applicable data protection laws.

6. Reactivation of Closed Accounts:

· Reactivation Policy: Once an account is closed, it cannot be reactivated. If you wish to use our services again, you will need to open a new account, subject to our current terms and conditions.

7. Terms and Conditions:

· Agreement Cancellation: By closing your account, you agree to terminate the user agreement and discontinue the use of our services. Any pending obligations should be settled promptly.

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8. Contact Information:

· Customer Service Email: contact@creditdirect.ng

· Customer Service Phone: 0700 933 933 933

· Business Address: 48/50, Isaac John Street, Ikeja GRA, Lagos

Please note that this policy is subject to change. For the most current information, refer to our official communications or contact our customer service department directly.

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