Frequently asked questions

Customer Service

Can I get a top-up on my existing Public Sector Loan (PSB)?

Is your interest a flat rate or reducing balance?

I am a private sector worker and my salary will not be paid on the date given what do I do?

Loans

How do I apply?

Does Credit Direct require a credit check?

What do I need to be eligible for your loans?

What is the minimum and maximum amount I can borrow?

CDL Checkout – Buy Now, Pay Later (BNPL)

What is Credit Direct Checkout?

How do I sign up for Credit Direct Checkout?

What is the maximum pre-approved limit I can get?

Yield

How do I get started with a Yield plan?

Why should I invest in Yield?

Is my money safe with Yield?

Credit Direct App

How can I view my wallet balance on the mobile app?

What features are available on the mobile app dashboard?

Where can I find my Credit Direct Wallet account number?

Public Sector Loans

How can I apply for a loan?

How can I apply for a loan via WhatsApp/chat?

How can I apply for a loan via USSD?

Others

Where can I get additional information on Credit Direct products?

Credit Direct Checkout

How does Credit Direct Checkout work for businesses?

What are the benefits of being a CDL Checkout Merchant?

Are there any setup or maintenance fees?

Contact us today

Have questions about our loans? We're here to help.

Visit our branch today

Prefer face-to-face chat? Find a branch close to you.

Locate a branch

Chat with Clara for instant access and quick answers to all things Credit Direct.

Chat with Clara