Frequently asked questions

Customer Service

Can I get a top-up on my existing Public Sector Loan (PSB)?

Is your interest a flat rate or reducing balance?

I am a private sector worker and my salary will not be paid on the date given what do I do?

Loans

How do I apply?

What do I need to be eligible for your loans?

What is the minimum and maximum amount I can borrow?

CDL Checkout – Buy Now, Pay Later (BNPL)

What is Credit Direct Checkout?

How do I sign up for Credit Direct Checkout?

What is the maximum pre-approved limit I can get?

Yield

How do I get started with a Yield plan?

Why should I invest in Yield?

Credit Direct’s Mobile App

How can I view my wallet balance on the mobile app?

What features are available on the mobile app dashboard?

Where can I find my Credit Direct Wallet account number?

Public Sector (PSB) Loans

How can I apply for a loan?

How can I apply for a loan via WhatsApp/chat?

How can I apply for a loan via USSD?

Others

Where can I get additional information on the product?

Checkout

How does Credit Direct Checkout work?

Is your interest a flat rate or reducing balance?

Are there any setup or maintenance fees?

Contact us today

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