Last updated: March 14, 2023
Welcome to Credit Direct.
This Notice defines requirements to help ensure compliance with laws and regulations applicable to CDL’s collection, storage, use, transmission, disclosure to third parties, and retention of personal information and sensitive personal data (also referred to as sensitive personal information or special category data). The main objectives of CDL’s Notice are as follows:
‘Personal information’ means any information relating to or which identifies an individual (“you or your”). This can include items such as your name, address, phone number, identification numbers (such as an account number, Bank Verification Number (BVN), Tax Identification Number (TIN), Integrated Payroll and Personnel Information System Number (IPPIS Number), or your National Identification Number (NIN)), location data or online identifiers including information collected through the use of our website and cookies.
We require your personal information to comply with our business, legal and regulatory obligations or enter into an agreement with you. We may not be able to provide you with the products or services you have requested if you do not provide us with your personal information.
This Privacy Notice (“Notice”) is issued in compliance with the Nigeria Data Protection Regulation (NDPR) and seeks to explain:
CDL is a leading innovation-driven financial services company based in Nigeria that provides swift, easily-accessible loan and investment products to customers. We endeavour to meet leading standards for data protection and privacy. While our reasons are founded in ethical and corporate responsibility, our privacy practices as outlined in this Notice facilitate the following:
This Notice defines requirements to help ensure compliance with laws and regulations applicable to CDL’s collection, storage, use, transmission, disclosure to third parties, and retention of personal information and sensitive personal data (also referred to as sensitive personal information or special category data). The main objectives of CDL’s Notice are as follows:
This Notice is applicable to all CDL employees, contractors, vendors, interns, customers, and business partners who may receive personal information from CDL, have access to personal information collected or processed by or on behalf of CDL, or who provide information to CDL.
This Notice covers the treatment of personal information gathered and used by CDL for lawful business purposes. This Notice also covers the personal information we share with authorised Third Parties or that Third Parties share with us.
You accept this Notice and give your consent when you apply for a job posting, access our platforms, or use our services, content, features, technologies, or functions offered on our website, digital platforms or visit our office for official or non-official purposes (collectively the “CDL Business”). We will ensure you understand and consent to any new ways in which your information is handled whenever we introduce any new products and services. We may amend this Notice at any time by posting a revised version on our website or placing such notice at conspicuous points at our office facility.
The personal information that we will collect from you includes but is not limited to; full name, phone number, gender, identification number, email, date of birth, address, BVN, employment and income details, next of kin details, and bank details.
We may also collect your personal information from other sources, including but not limited to credit bureaus, credit reference agencies, your employers, and your guarantors.
We use different methods to collect personal information from and about you through:
To enable us to fulfill the contract between us for the products or services you have requested, we need to process your personal information for purposes including the following:
For some purposes in connection with the service you have requested, we have a legal or regulatory obligation to process your personal information. These purposes include:
We may also process your personal information in line with any voluntary codes; to effect agreements between any member of CDL and any authority, regulator, or enforcement agency; to comply with our internal policies and good practice standards where it is in our legitimate interest to do so.
We may also process your personal information where it is in the legitimate interest of our business. For example, sending promotional or marketing content, or seeking professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice, or establishing, exercising, or defending legal rights.
We may also process your personal information in certain circumstances when we have identified the interest of the public or in your vital interest.
Our website uses cookies. A cookie is a piece of data stored on your computer’s hard drive that identifies your computer while you are using our site.
Cookies have a number of uses, for example, cookies can be used for analytics purposes to estimate the number of users to our website. They may also be used for other purposes, such as to maintain the security of the site and provide information on what we need to do to provide administration support to the website and for digital marketing purposes.
You can change your cookie preferences at any time by clicking on the ‘Cookie Settings’ icon. You can then adjust the available sliders to ‘Disable’ or ‘Enable’, then click ‘Save & Accept’. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit:
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We collect personal information about visitors to our premises. This may include your full name, the name of any company you represent, telephone number, and other relevant data, for example, recording from our CCTV systems.
We process your personal information, where it is in our legitimate interests, for the purposes of:
We may also process your personal information to comply with our legal and/or regulatory obligations including financial crime and any external or internal investigations.
When your personal information is provided for the above purposes, we will only use your personal information when necessary for those purposes.
Any member of CDL, including our officers, employees, agents, and advisers, may disclose your personal information to any of the following parties for any of the purposes specified above:
We may disclose your personal information to any member of CDL, including our officers, employees, agents, and advisers, and may disclose your personal information to any of the following parties for any of the purposes specified below:
Personal information may be transferred to, or stored at, a location outside of Nigeria. The security of your personal information is important to us. CDL has technical and organisational security measures in place to safeguard your personal information. When using external service providers, we require that they adhere to security standards mandated by CDL. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal information is transferred, we take all steps reasonably necessary to ensure that personal information is kept securely.
You should be aware that the Internet is not a secure form of communication and sending us any personal information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence depending on the integrity of your systems, CDL shall not be responsible for any breach during transmission.
We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.
There may be specific terms and conditions in our service and product agreements that govern the collection, use, and disclosure of your personal information. Such other terms and conditions must be read in conjunction with this Privacy Notice.
We may use profiling, including behavioural analysis, to assist us to provide you with better services, making decisions, and preventing money laundering, terrorism, fraud, and other financial crime. CDL would ensure that a Data Protection Impact Assessment is conducted before carrying out such processing activity.
We may use your personal information:
We process your personal information for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt-out of receiving marketing material at any time. If you ask us not to send you marketing material or other promotional or research material, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.
To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.
When deciding whether to enter into a sponsorship agreement or make a donation, we may process personal information on the person or those connected with the person who may be sponsored or to whom a donation may be made in line with our legal and/or regulatory obligations including:
We may also process your personal information where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice, or for establishing, exercising, or defending legal rights.
Subject to applicable law, regulations, and/or industry guidelines, you may have the following rights in addition to those conferred by law and regulation:
If you have a complaint in relation to the processing of your personal information and you are not happy with the way we deal with it, please discuss this at our office or with your Relationship Manager, or contact the Data Protection Officer (DPO).
You also have the right to complain to the data protection authority currently the Nigeria Data Protection Bureau (NDPB).
In the event of a breach of personal information, CDL shall within 72 (seventy-two) hours of having knowledge of such breach report the details of the breach to NDPB. Furthermore, where we ascertain that such a breach is detrimental to your rights and freedom in relation to your personal information, we shall take reasonable steps to inform you of the breach incident.
Where you have concerns relating to the processing of your personal information by Credit Direct Limited or require any clarification on this policy, please notify us through or contact details provided below:
Credit Direct Limited
48/50 Isaac John Street, GRA,
Ikeja, Lagos, Nigeria
We will respond to your concerns within One month of receiving your notice.
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments.
Please see our separate Privacy Notice for Job Applicants & Employees
Our Privacy Notice does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.
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