Frequently asked questions

Customer Service

Customer Service FAQ

Can I get a top-up on my existing Public Sector Loan (PSB)?

Yes, you can top-up your existing PSB Loan once you have made 2 months repayments on your existing 3 – 5 months loan, 3 months repayment on your existing 6-8 months loan, 4 months repayment on your existing 9 – 12 months loan and 6 months repayment on any loan from 12 months and above.

Is your interest a flat rate or reducing balance?

Our interest rate is computed on a flat rate and charged monthly

I am a private sector worker and my salary will not be paid on the date given what do I do?

Kindly ensure that your account is funded as deductions would be made on your repayment due date directly via Direct Debit (Paystack,Flutterwave or Seerbit).

I lost my job/ I travelled out of the country. Can I change my repayment date?

No, you would be unable to change your repayment due date. You can send the Termination Letter to Contact@creditdirect.ng for further investigation and review on a possible Loan Restructuring or Payment Holiday/Deferment Plan.

How do I get confirmation that my loan has been approved?

You will get an SMS or Email confirming that the funds have been disbursed into your salary account. If funds are not credited to your account within 24hrs, please send an email to Contact@creditdirect.ng

Can I liquidate my loan before it matures?

Yes you can at no extra charge. You would however pay your outstanding principal and interest up until the time when you are liquidating the loan.

See more FAQS