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Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
Responsible for configuration, troubleshooting common application issues and escalation when necessary.
Responsible for management of deployments of applications to production environment
Responsible for carrying out basic application server administration and solutions.
Work with other developers to debug and fix major application issues.
Help in quality assurance and documentation of in-house built applications.
Work in conjunction with developers in building and deploying additional custom features on existing in-house built business applications.
Ensure optimum performance, security, and availability of applications
Mentor junior application support engineers
Percentage core business applications availability
Successful daily execution of backup maintenance plan for business-critical databases
TAT on Issue Resolution/User -Support
Percentage Quarterly incremental improvement in database & application performance
Percentage of resolved issues
Number of Cost Saving Initiatives Implemented
(Internal) Customer Feedback
Critical Thinking, Problem Solving and Analytical Skills
Good Knowledge of Technology (lending applications)
Operations & Maintenance
Planning & Organisation
Experience working with Servers such as Apache, IIS, NGINX
Good knowledge of Web development skills (HTML, HTML5 and CSS, C#), Web technologies and internet protocols (XML, HTTP, TCP/IP)
Experience using version control systems (GIT, Subversion, CVS, etc.)
Mentoring and Supervision
Leadership, Influencing and Negotiation
Continuous Learning & Improvement
Self-Assured, Confident and Assertive
Effective Communication Skills
Attention to details
Listening ability and patience
Microsoft Word, Excel and PowerPoint
A typical work environment in financial services.
The number one non-bank digitally-led lender that provides financial solutions to millions of customers.
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